Are you facing issues with your gas supply? Don’t worry! SNGPL is committed to providing excellent customer service and addressing complaints promptly.
In this article, we will guide you on how to file a GAS complaint with SNGPL and ensure a quick resolution.
Our expert team has curated this comprehensive guide to help you navigate the SNGPL Complaints process seamlessly, ensuring that your gas-related concerns are resolved with utmost efficiency.
How to File a Gas Complaint
Filing a gas complaint with SNGPL is a straightforward process that can be done in a few simple steps. Follow these guidelines to ensure your complaint is registered and addressed effectively:
SNGPL Complaint Procedure
Contact SNGPL Helpline:
Begin by reaching out to the SNGPL helpline, which is available 24/7. You can call the designated complaint number 1199 to report your gas issue. In case you submit the new connection application then you can Check Your SNGPL Application Status by CNIC.
Provide Necessary Details:
When registering your complaint, make sure to provide accurate information such as your consumer number, address, and a detailed description of the problem you are facing.
Complaint Registration:
SNGPL will assign you a complaint reference number once your complaint is registered. Make a note of this number for future reference.
Follow-up and Tracking:
SNGPL offers an online tracking system where you can monitor the progress of your complaint using your reference number. Stay updated on the status of your complaint by regularly checking the online portal.
Filing a Gas Complaint with SNGPL vs. SSGC
While SNGPL covers the northern regions of Pakistan, SSGC serves the southern regions. If you are in SNGPL’s service area, it’s crucial to file your complaint with SNGPL. Here’s how you can differentiate between the two and ensure you contact the right authority:
- Service Area: Determine whether your location falls under SNGPL or SSGC’s jurisdiction. If you are uncertain, you can check their official websites or contact their helpline for clarification.
- Contact Information: Use the specific helpline numbers and contact details provided by SNGPL to ensure your complaint reaches the appropriate department.
SNGPL Online Application for Gas Complaints
SNGPL recognizes the convenience of online services and offers an online application for filing gas complaints. By leveraging this digital platform, you can streamline the complaint process. Here’s how to utilize the SNGPL online application effectively:
Visit the Official Website:
Access the SNGPL official website and navigate to the “Complaints” or “Customer Services” section.
Online Complaint Form:
Fill out the online complaint form, providing accurate details about your gas issue.
Complaint Registration:
Once you submit the online form, your complaint will be registered, and you will receive a reference number for tracking purposes.
Follow-up and Tracking:
Similar to the offline complaint process, you can track the progress of your complaint using the online tracking system provided by SNGPL.
Frequently Asked Questions
Q: What should I do in case of a gas leakage emergency?
A: In case of a gas leakage emergency, prioritize your safety by immediately evacuating the premises. Contact the SNGPL helpline or emergency services for assistance
Q: How long does it take for SNGPL to resolve a gas complaint?
A: The resolution time for gas complaints may vary depending on the nature and severity of the issue. However, SNGPL strives to resolve complaints within a reasonable timeframe and keeps customers informed about the progress.
Q: Can I check the status of my SNGPL complaint online?
A: Yes, SNGPL provides an online tracking system where you can check the status of your complaint using the assigned reference number. This allows you to stay informed about the progress and expected resolution time.
Q: What should I do if my gas bill is incorrect?
A: If you notice discrepancies in your gas bill, you can file a complaint with SNGPL. Contact their customer service helpline or visit their nearest complaint center to rectify the billing issue.
Q: Are there any charges for filing a gas complaint with SNGPL?
A: No, there are no charges for filing a gas complaint with SNGPL. It is part of their customer service commitment to address and resolve gas-related issues faced by their consumers.
Conclusion
SNGPL understands the importance of a reliable and uninterrupted gas supply, and they are dedicated to promptly resolving any complaints or issues faced by their customers.
By following the simple steps outlined in this guide, you can efficiently file a gas complaint with SNGPL and ensure a swift resolution.
I have facing a problem last twenty two days, no gas is coming I registered complaint 13/10/2023 and so on I daily call 1199 always replying it will solve in 24 hours but in vain neither any rep reported. Please look this meter and solve as soon as possible. Regards
Is this my complaint has registered in your record.
Aoa. Sir how are you. Sir G-7/3-4 Islamabad street no. 24 main gas bilkul nahi aa rahi. Jo thori bohat aati hai wo b logon ney gas ki machines lagai hoi hain aur hamare gheron main gas bilul nahi. Salender use ker rahe hain aur bill b dena parta hai kindly ye masla hal kia jay merey sath waley gher House no. 12-A G-7/3-4 Islamabad main gas ki machine lagi hoi hai jis ki waja sey hamari gas nahi aa rahi please in logon ki machines qabze main ley ker in per fine kia jay. Thanks.
Sir I am waiting for your reply please.